Public sector

Public bodies, agencies and state-owned companies retain Tacitude. Leadership, service, digital, finance and procurement teams open projects on how services run, digitization, investment priorities, shared services and purchasing.

Public bodies serve citizens with budgets fixed years ahead, and citizens expect online the same service that private companies give them. Ageing workforces, legacy systems and procurement rules shape how fast each body can change the way it works.

Projects companies bring us

  1. How should we redesign the benefits application process, from application to payment?

    Volumes and waiting times at each step, the errors that cause rework and the staff involved.

    EngagementOperations transformation

  2. Which citizen services should we move online first, and where can AI support caseworkers?

    Demand by service and channel, the citizens who still need in-person help and the quality of our data.

    EngagementDigital and AI strategy

  3. With a fixed capital budget, which infrastructure projects should we fund over the next five years?

    The social and economic return of each project, the cost of delay and our capacity to deliver it.

    EngagementPortfolio and capital

  4. Should our agencies share back-office services, and which ones?

    The cost and quality of each service today, the systems each agency runs and the decisions each one must keep.

    EngagementOperating model and organization

  5. Where can our state-owned water company save on purchasing within public procurement rules?

    Spending by category and supplier, contract terms and the competition each tender attracts.

    EngagementSupply chain and procurement

Example projects. Each engagement starts from your own objective or question.

Data your team typically brings

  • Service volumes, waiting times and costs by channel
  • Budget and spending by program
  • Project pipeline with costs and expected benefits
  • Contracts and spending by supplier

Bring us your project

Write to hello@tacitude.com with the project your company has in mind, and we will frame it with your team as an engagement.

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