Telecom and media

Telecom operators, broadcasters and publishers retain Tacitude. Leadership, commercial, network, customer operations and content teams open projects on bundles, mergers, customer operations, streaming and AI.

Operators carry growing data traffic on networks that need constant investment, while competition pushes down the price per line. Audiences and advertisers are moving to streaming and online platforms, which changes how media groups earn revenue from their content.

Projects companies bring us

  1. How should we price our fiber, mobile and TV bundles to cut churn without diluting revenue per customer?

    Churn and revenue by bundle, the price gap to rivals and the cost of serving each package.

    EngagementPricing and profitability

  2. After the merger, which network, IT systems and brands do we keep?

    Coverage and capacity of each network, the cost of migrating customers and how each brand performs by segment.

    EngagementPost-merger integration

  3. Which customer service and field operations should we redesign, automate or move online?

    Contact volumes and their causes, the cost of each technician visit and the service levels customers notice.

    EngagementOperations transformation

  4. Should our media group invest in its own streaming service or license its content to platforms?

    Revenue and cost per subscriber, the licensing income at stake and the content budget each path requires.

    EngagementCorporate strategy

  5. Which processes should AI take on first: network planning, advertising sales or content production?

    The cost and volume of work in each area, the data we hold and the rights attached to our content.

    EngagementDigital and AI strategy

Example projects. Each engagement starts from your own objective or question.

Data your team typically brings

  • Customers, revenue and churn by product and bundle
  • Network costs, coverage and capacity
  • Contact center and field service volumes
  • Audience, advertising and content rights data

Bring us your project

Write to hello@tacitude.com with the project your company has in mind, and we will frame it with your team as an engagement.

hello@tacitude.comNext industry Transport, logistics and infrastructure